Is the lead time really that long?
Orders are completed in chronological order of the build log. You are added to the line based on your order date and we have to fulfill all orders ahead of you first (unless on extended layaway). With many orders coming in (hundreds) over such a short period of time, it really increased our lead time. We are a small family business and will do our best to keep up during these crazy times.
How do I purchase one of your rifles?
Orders may be placed through the firearm deposit area of our website. The amount due varies based on which firearm you're ordering. Specifically, $250 for the RN-50, $500 for the BFG-50, and $1,000 for the BFG-50A. Deposits are non-refundable.
A sales order receipt will be emailed to you once your order has been processed (within 2 weeks) so that you know the order total.
When is the total balance due?
Once the deposit is paid, the final amount isn't due until the rifle is built and ready to ship (or almost), which we will notify you about.
Please refer to your emailed sales order receipt to know the balance due. A new one is emailed by us anytime payment or changes to your order are made.
What if I want to pay the whole balance at once?
The final amount isn't due until we can ship, but you're welcome to pay the whole amount upfront. Please note that this doesn't mean that it will ship any sooner, as we have to follow the order of the customer build log.
Either the deposit has to be placed first and you may pay the rest after you see the remaining balance, or you can email us asking what a specific configuration will cost so you may pay in full through the payment page.
How long until my rifle is completed?
Lead time varies depending on the rifle, so please check its deposit page for current information. The wait is not how long it takes to build but rather how long it takes us to get through the waiting list and to your order. Building is a pretty quick process.
Can I make changes to my order?
Within reason. Once the deposit has been submitted, you may let us know via email (writing) that you would like to add or subtract something from your order. Please no changes after final payment has been made.
How does the shipping process work?
As you may or may not already know, an FFL is required for shipping and we can't ship firearms directly to your house. They must be transferred to you once shipped to your dealer. Once you have chosen a valid dealer in your area (can be before or after placing your order), you may let us know their information or get their license to us in a variety of ways. You may enter their address in the shipping address box during checkout for the deposit order, email us with their trade name/address to look up in our FFL software, or have them email us a signed copy of their FFL.
Why is my order status still showing as "awaiting payment"?
Orders are manually processed, which means the payment has not yet been accepted until we get the opportunity to do so. Please note that it may take a few days before it is changed to "complete". If you happen to see the charge pending in your bank account despite still awaiting payment, this is because our system automatically checks to make sure funds are available. It may disappear before officially reappearing after processing.
Will I receive regular order updates?
Being that we build in order of a build list, we don't technically start on your rifle build until we're able to move you to the weekly schedule. At this point, we will likely have asked for final payment to avoid any delay in shipping.
There won't really be any updates other than us informing you once it's almost time to build.
When do you need my FFL information?
FFL information isn't needed until we can ship after the lead time is up, but you have the option to provide it on the deposit page or at any point after the order is placed. We can look most dealers up in our database but if we can't find them we will let you know to have your dealer send a copy. FFLs can be sent to us at info@serbu.com.
How do I get spare/replacement parts?
Please send us an email at info@serbu.com or message us through the contact page and we will help you out.